Support

Mattress

How do I unbox the mattress?

We designed the NOSDA mattress with our customers’ best intentions in mind. This includes making installing the product convenient for you. Please watch our unboxing video for clearer directions.

  1. Place the box in the room which the mattress will be used. Carefully cut open the box along the taped line on top and lay it flat on the floor.
  2. Pull out the rolled mattress from inside and place it on your bed-frame’s headboard. Unroll the mattress towards the foot of the bed whilst still in the plastic.
  3. Carefully cut off the protective plastic securing the mattress and dispose of it.
  4. Wait as the mattress inflates and expands to its actual size for 30-60 seconds. Full calibration usually takes 2-3 days but you can start sleeping on it as soon as it fully expands.
  5. Enjoy better sleep.

How long can Nosda mattress stay in its box?

We recommend removing the mattress from its box within one week upon delivery. If you wish to keep the mattress in the box for longer, please contact us for further advise.

Where is the Nosda mattress made?

Nosda mattress is manufactured with a leading partner factory in China, adhering to the highest quality standards in the industry.

Although many competitor brands claim to manufacture their mattresses locally, their product components are imported from overseas. As a result, these products are assembled at far greater costs, unlike our Nosda mattress.

Can I put the mattress back in the box?

Unfortunately, you can do so unless you have the required industrial equipment!

How do I clean the mattress cover?

Always remove your mattress cover before cleaning. Unzip the mattress cover and hand wash in warm soapy water. The mattress cover must be completely dry before being zipped back onto the mattress.

What size mattress should I get?

  • Single: Recommended for children, youth and adults. Commonly used for narrow spaces.
  • Super single: Recommended for children, youth and adults providing ample space for a single person. May or may not accommodate two people depending on their size and height.
  • Queen: The most popular size providing space and comfort for two adults.
  • King: Recommended for adults who love a lot of space and leg room. Ideal for couples.

Can I sleep on the mattress straight away?

The Nosda Mattress is specially compressed for ease of shipping. It can take 2-3 days for the mattress to fully inflate to its correct shape, but you can still sleep on it right away. Compression of the foam layers removes any inconsistencies and mollifies density thus increases the material’s longevity. We recommend using a mattress protector and sheets that are washed or changed on a weekly basis to fully appreciate the mattress.

How firm is Nosda mattress?

All NOSDA mattresses are on the medium firm side, and is designed to suit all body types and sleeping positions. Our mattress was crafted to provide optimal support, comfort, and pressure point relief.

On a scale of 1-10 in firmness, our mattress would fall at around 6-7 for most customers.

Does the mattress get hot?

We specifically designed the Nosda mattress to keep you cool and comfortable throughout the night. Our 3 Cooling Layers regulate temperature making Nosda the ideal mattress for our tropical Malaysian climate.

Where can I try the Nosda mattress?

You can try the mattress at home with our risk-free 100-night sleep trial. Our return policy and terms and conditions can be viewed at the Returns and Exchanges section.

How much weight can a Nosda Mattress handle?

Our mattress design underwent rigorously tests to ensure sure that they can accommodate people of all shapes and sizes. It’s designed to distribute weight evenly.

What type of bed frame do you recommend?

Our mattresses work well with all types of bed frames and are extremely versatile. We designed our product to suit the large majority of body types, sleeping positions and setups.

What is the mattress cover made of?

The mattress cover is made of IceSilk fabric, an environmentally friendly and sustainable material that is incredibly breathable, repels unwanted odors, dust mite contamination and possesses antibacterial properties.

Kindly note that the cover is not waterproof. We recommend the use of a mattress protector for water and dirt protection.

What is Nosda mattress dimensions?

  • Single: 91cm x 190cm x 25.4cm
  • Super single: 107cm x 190cm x 25.4cm
  • Queen: 152cm x 190cm x 25.4cm
  • King: 183cm x 190cm x 25.4cm

Warranty

I bought my mattress from a friend. Is it still covered by warranty?

No, unfortunately our warranty is provided to the original purchaser only and isn’t transferable.

Do your products come with a warranty or guarantee?

Yes, all our products come with a risk-free 100-night trial as well as warranties. Your new Nosda mattress is covered by a 10 year Limited Warranty from the date of delivery to your home. All Nosda Mattress warranties are not transferable and extend only to the original purchaser.

How do I make a warranty claim?

In the event your received product is defective and if you are the original purchaser, kindly fill in the warranty form so we can get it sorted out for you right away.

Please ensure that your photos uploaded through the form replicate the examples provided, otherwise your claim may be denied or asked to retake the photos, which will delay the turnaround time.

Once we have received the form, we will notify you within 2-14 business days with the outcome of your warranty request.

Returns & Exchanges

Do I need to keep the mattress box?

It’s not necessary for you to keep or return the original box in which your ordered product was packaged.

I bought my mattress from my friend. Can I return it for a refund?

Unfortunately, 100-night sleep trial and 10-year warranty are both provided to the original purchaser only, and aren’t transferable.

How long will it take to receive my refund?

Your refund will be issued once your return has arrived in our warehouse. It can take 2-14 business days for the refund to be reflected on your method of payment.

How do I return something

For returns within the 100-night sleep trial and products under warranty, let our customer service team know via hi@nosdabed.com and provide these following details:

  • Your full name
  • Order number
  • Product Info

We’ll get back to you as soon as we can.

What is Nosda’s return policy?

We offer a 100-night trial period. If you’re not sold by night 100, you can return your product, even if you’ve used it. You will get a full refund minus discounted fee received, plus RM200 amount to cover for transaction processing costs (credit card, merchant, and logistic fees).

Each buyer qualifies for the 100-night return and refund for one (1) mattress per shipping address. Free exchanges for alternate mattress sizes are not included during the 100-night trial sleep period.
Return requests made after the trial period are reviewed on a case by case basis and may be subject to extra fees.

For more information, please refer to our terms and conditions.

How does the 100-night trial work?

The 100-night risk-free sleep trial starts when you receive your any Nosda product. All you need to do is buy, receive the product, and try it for a total of 100 nights. We recommend making a decision only after 30 days to give your body adequate time to adjust and experience the product. If you feel like it’s not for you, let us know before the trial period is over and we’ll give you a full refund minus any discounted fees received, plus RM200 to cover for transaction processing costs (credit card, merchant, and logistic fees), no questions asked. You have nothing to lose.

Kindly note that buyers qualify for a 100-night return and refund offer for one (1) mattress only per shipping address.

Delivery & Shipping

Will you remove my old mattress?

We do not offer services to remove, nor dispose of, your existing mattress upon delivery of your Nosda mattress. You can check for any recycling companies to pick up and repurpose them or donate to charity. Many cities provide bulk recycling pick-up, as long as your bulky items are wrapped in appropriate plastic bags.

Can I specify a delivery date?

Due to our third-party delivery partner company, we’re unable to 100% guarantee that your order will be delivered on a specific date— factors including weather, holidays, or operational delay could impact your delivery by a day or so. We recommend keeping a close eye on your order’s tracking number. That said, you can be rest assured that we’ll do everything in our power be on time.

As soon as your order ships out, we’ll send you a shipping confirmation email along with your order tracking number(s) you can use to follow the progress of your package.

Do I need to be home to receive my delivery?

Yes, it would be best that you remain at home to receive your package.

Is delivery free everywhere in Malaysia?

Yes! Shipping is free everywhere in Malaysia.

When will I receive my delivery?

Once you’ve placed your order, you will receive your mattress within 3–5 working days. You will receive a tracking number that you can use to follow your package as it makes its way to you.

Do I pay for shipping?

We offer free shipping nationwide within Malaysia and Singapore. All return shipping is free.

Orders and Payment

Do you have a showroom?

Pushy sales-people, never ending tiring tests of mediocre products, and expensive price tags? We’re not a fan of that awkward situation. Hence, no showroom. Instead, we offer free shipping, free returns and a 100-night risk-free sleep trial. To better check the quality of a mattress, one should sleep on it for certain amount of time within the comfort and privacy of their own home.

In forgoing an expensive shop and commissioned sales associates, our direct-to-consumer model allows us to spare these costs you’d have to pay otherwise.

Upon sale, we’ll ship you a brand new Nosda mattress within 90 days. If you don’t feel like it’s for you, let us know before the trial period is up and we’ll give you a full refund, no questions asked. Returns are completely free — minus discounted amount received, plus RM200 amount to cover for transaction processing costs (credit card, merchant, and logistic fees). It’s that easy!

What payment methods do you accept?

We accept the following payment options:

  • Credit card including Visa and Mastercard
  • Debit/bank card
  • PayPal

Due to being fully operational as an e-commerce brand, we are unable to receive cash.